Outsourced Communications Team

Freshfield’s Outsourced Communications service gives organisations access to experienced communications specialists who work as an extension of your team.

For some clients, we act as their retained communications partner, providing strategic advice, planning and hands-on delivery across the full range of marketing communications activity, as well as crisis communications.

For others, we support specific projects, campaigns or departments, working alongside in-house marketing, communications, leadership or operational teams to provide extra capacity, specialist expertise and external perspective.

This flexible model has become increasingly valuable as organisations adopt leaner, more agile ways of working. Many businesses no longer want, or need, to build a large in-house communications function. Instead, they want trusted external partners who understand their organisation, can provide senior counsel, and can deliver high-quality work when it matters.

Freshfield has been providing this kind of long-term communications support for some clients for more than 20 years.

Many organisations need high-quality communications support, but do not always have the scale, budget or requirement for a full in-house team.

Some need senior strategic advice. Some need reliable delivery. Some need extra support for a busy marketing or communications department. Others need a trusted partner ready to step in during periods of change, growth, crisis or opportunity.

An outsourced communications team can provide the best of both worlds: the commitment and understanding of an internal team, combined with the specialist skills, objectivity and flexibility of an external consultancy.

Our role is to get close to your organisation, understand your priorities and provide the right level of support at the right time. We become a trusted extension of your team, helping you plan ahead, communicate clearly and deliver activity that supports your wider goals.

Strong outsourced communications support should not feel distant or disconnected. We take time to understand your organisation, people and priorities.

We work closely with leadership, marketing, business development and operational teams, providing advice and delivery that feels joined-up and practical.

The aim is to become a trusted part of your wider team: close enough to understand the detail, but independent enough to bring fresh perspective, challenge and specialist expertise.